FAQ

Last updated: August 27, 2026

What can I buy?

Our catalog covers knitwear, footwear, sweatshirts and hoodies, shirts, t-shirts, jackets, accessories, pants, art prints; the individual product page gives the available choices and details.

What does shipping cost?

Shipping services, delivery restrictions and any free-shipping eligibility depend on the order and destination; the choices and charges displayed at checkout apply.

When will my order arrive?

Orders placed through this website normally take about 1–2 business days to process. Once dispatched, the estimated delivery/transit time is 3–5 business days; neither estimate is a guarantee.

Can I return a wrong choice or change of mind?

We accept returns of defective and non-defective goods and accept exchanges, including requests based on a change of mind, personal preference or choosing the wrong product. Damage, defects, incorrect goods, missing parts and a material difference from the description can also be reported for return or exchange review. Apply within 30 days after the item is delivered. Only new, unused merchandise in its original condition qualifies, with its original packaging, tags and supplied accessories retained; report damage or defects with evidence for review.

How are returns sent and are there fees?

The return method is mail. A free return label is included in the parcel, and there is no restocking fee. Obtain authorization before sending anything back; an unsolicited return should not be mailed.

How do I report damage, defects or a wrong item?

To apply, send your order number, checkout email and reason for the request. If the item is damaged, defective, incorrect or missing contents, also include clear photos or video of the goods and packaging.

When will my refund be processed?

Approved refunds return to the original payment method and are processed within 10 days after approval. Exchanges depend on the replacement inventory actually available; a bank or payment provider may take additional time to display a refund.

How can I pay?

The currently enabled payment options are credit and debit cards offered at checkout. Use only an option actually offered at checkout for your order.

Getting help

Contact us about orders, products, shipping, damaged or incorrect items, payments, refunds, privacy or policy questions. Include your order number and checkout email for order issues, tracking number for shipping questions, and photos or video for product concerns; identify the specific right involved in a privacy request.

Are cookies or measurement tools used?

Necessary cookies support essential website and checkout functions. Optional cookies may support analytics, personalization or advertising-effectiveness measurement where enabled and permitted by your choices; this notice does not assert that Google Ads or another optional tool is active without verification.

Where can I read the full policies?

The footer links open the Shipping Policy, Refund Policy, Payment Policy, Privacy Policy and Terms of Service for the complete information.

Email: harnosobenauerhe98@gmail.com
Mailing address: 2974 N 13th St, Kansas City, KS, 66104, United States
Phone: (203) 950-1979