Refund Policy

Last updated: August 27, 2026

Accepted requests

We accept returns of defective and non-defective goods and accept exchanges, including requests based on a change of mind, personal preference or choosing the wrong product. Damage, defects, incorrect goods, missing parts and a material difference from the description can also be reported for return or exchange review.

Time limit and condition

Apply within 30 days after the item is delivered. Only new, unused merchandise in its original condition qualifies, with its original packaging, tags and supplied accessories retained; report damage or defects with evidence for review.

Mail returns and costs

The return method is mail. A free return label is included in the parcel, and there is no restocking fee. Obtain authorization before sending anything back; an unsolicited return should not be mailed.

Request information

To apply, send your order number, checkout email and reason for the request. If the item is damaged, defective, incorrect or missing contents, also include clear photos or video of the goods and packaging.

Refund processing and exchanges

Approved refunds return to the original payment method and are processed within 10 days after approval. Exchanges depend on the replacement inventory actually available; a bank or payment provider may take additional time to display a refund.

Email: harnosobenauerhe98@gmail.com
Mailing address: 2974 N 13th St, Kansas City, KS, 66104, United States
Phone: (203) 950-1979